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Expected Behaviors for Team Performance: Road Rules, Not Road Rage
Description Speaker(s)

No project can succeed without a project team. More likely than not, your project will also require a number of participants from different areas within your organization. It’s also highly likely you will need to involve parties from external agencies, whether they are consultants or vendors. Regardless of whom and how many you have on your team, you cannot succeed in meeting deliverables and deadlines unless you act as a high-functioning team. Focusing on simple techniques to enhance team behavior and group dynamics, this seminar reveals easy-to-adopt practices to enhance team members’ awareness and accountability resulting in improved decisions, efficiency, and business results. Seminar materials include an expected behaviors toolkit and Lisa’s book, Simple Solutions: How “Enterprise Project Management” Supported Harvard Pilgrim Health Care’s Journey from Near Collapse to #1.

Learning Objectives:

  • Understand the value of teamwork and the link to business outcomes
  • Recognize how the “right” set of behaviors can support productive teamwork
  • Appreciate how simple investments in team dynamics hold big returns
  • Identify personal attributes and understand how those attributes contribute to, or conflict with, team performance
  • Learn how to introduce easy methods to improve team interaction and reduce conflict among team members

Skill Level: Everyone

Lisa DiTullio

Lisa DiTullio & Associates

As past director of the project management office (PMO) at Boston-based Harvard Pilgrim Health Care, Lisa was a core member of the turnaround team for an organization that went from being placed in State-supervised receivership in 1999 to being the #1 Health Plan in America on the U.S. News & World Report/ NCQA America’s Best Health Plans three years in a row and the Highest Rated Plan in the Northeast for member satisfaction according to the JD Power and Associates 2007 National Health Insurance Plan Satisfaction Study.

Today, Lisa’s a leading force in project and business management. She is the principal of Lisa DiTullio & Associates, dedicated to the set-up and management of enterprise project management office models. She is the editor of ProjectBestPractices, a quarterly newsletter from ProjectWorld, and a contributor to PM Network Magazine. She’s also the author of Simple Solutions: How "Enterprise Project Management" Supported Harvard Pilgrim Health Care's Journey from Near Collapse to #1.


Lisa is a recognized international speaker in her field. Scores of organizations – from college campuses to governmental agencies to Fortune 100 companies and thousands of people have gained from Lisa’s insights and tell-it-like-it-is keynotes and programs. Audience members leave educated, engaged and energized – armed with actionable practices for immediate success.


Lisa is adamant about maintaining simplicity in business and is passionate in supporting our future leaders – she recently launched a new program with college students in mind, telling students what they need to know to be successful in today’s project-oriented business environment.


Lisa actively supports her community; she is the vice-chair of the Women’s Business Connection, a preeminent women’s organization within the South Shore Chamber of Commerce. She is also a member of the ATHENAPowerLink® Governing Body, a group that administers a program which provides women-owned businesses an opportunity to work with a panel of advisors to grow business.  With a blended family of five children at home, Lisa has a first-hand appreciation of how simplicity works in keeping it all together.